We are committed to providing our customers with transparent and fair after-sales service. Outlined below is our detailed Refund and Return Policy:

1. Return Timeframe
   You may request a return or refund within 30 days of receiving your order.
   Requests submitted more than 30 days after receipt will not be accepted, except in special circumstances.
2. Eligible Items for Return
   We accept returns for the following items:
   Unopened items
   Opened items (provided they remain in a reasonably usable condition)
   However, the following conditions must be met:
   The item must show no signs of obvious human-induced damage.
   The item must remain in a condition suitable for resale (returns will be rejected if the item is heavily soiled, damaged, etc.).
   Valid proof of purchase (order details) must be provided.
3. Return Request Process
   To ensure your request is processed smoothly, please follow these steps:
   Step 1: Submit Your Request
   Send an email to: info@lunabloomstore.space
   Please include the following information:
   Order Number
   Item Name
   Reason for Return
   Photos of the item (if the return is due to a quality issue)
   Step 2: Review and Confirmation
   Our customer service team will review your request and respond within 1–2 business days with return authorization and detailed instructions.
   Step 3: Return the Item
   Follow the provided instructions to ship the item back to the designated return address, and be sure to retain your shipping tracking number.
   Return Address: 359 Eastwood Ave, Ridgeland, MS 39157
   Step 4: Receipt Confirmation
   We will inspect and verify the returned item upon receipt.
4. Refund Processing Procedure
   Provided that the return meets the eligibility criteria:
   Upon completion of the inspection: Refunds will be processed within 3–7 business days.
   The refund will be credited back to your original payment account.
   Estimated Time of Arrival:
   Credit/Debit Cards: Approximately 5–10 business days.
   The exact timing depends on your specific bank or payment institution.
5. Exchange Policy
   You may request an exchange under the following circumstances:
   The item has quality defects.
   You received the wrong item.
   The item was damaged during shipping.
   Processing Method:
   We will arrange for a replacement subject to current inventory availability.
   If a replacement is not available, a refund may be offered instead.
6. Shipping Cost Responsibility
   Depending on the specific circumstances, shipping costs are allocated as follows:
   Borne by the Customer:
   Returns unrelated to quality issues.
   Returns due to personal reasons (e.g., dislike, poor fit, etc.).
   Borne by Us:
   Items with quality defects.
   Incorrect items shipped.
   Items damaged during shipping.
   (Valid proof of shipping costs must be provided for reimbursement.)
7. Non-Returnable Items/Situations
   Returns or refunds are not supported under the following circumstances:
   The return request is submitted more than 30 days after receipt.
   The item exhibits severe damage caused by human error/misuse.
   The item is missing major components or accessories.
   Order information cannot be provided.
8. Customer Support
   If you have any questions regarding the return or refund process, please contact us:
   Email: info@lunabloomstore.space
   Phone: +1 (601) 907-5466
   We will assist you as soon as possible.