Thank you for choosing Lunabloom Inc. Below is a detailed explanation of our shipping policy:

1. Shipping Coverage
   Lunabloom Inc currently offers shipping services exclusively within the United States.
   At the checkout page, only U.S. domestic addresses are accepted; we do not currently offer international shipping services.
   Please ensure that the shipping address you provide is authentic, complete, and accurate—including the house/building number, street name, city, state, and zip code.
2. Order Processing Time
   All orders enter our processing workflow immediately after successful payment:
   Standard Processing Time: 1–3 business days.
   Processing time excludes weekends and U.S. federal holidays.
   During peak periods (such as promotional events), processing times may be slightly extended.
   Order processing includes: order confirmation, item picking, quality inspection, packaging, and handover to the logistics carrier.
3. Shipping Time
   Once an order has been dispatched, it enters the shipping phase:
   Standard Shipping Time (within the U.S.): 5–10 business days.
   Please Note:
   Shipping times are estimated and may be affected by the following factors:
   Weather conditions
   Peak holiday shipping volumes
   Force majeure events (such as natural disasters, traffic restrictions, etc.)
   In the event of a delay, we will do our utmost to assist with inquiries and provide support.
4. Logistics Carriers
   We partner with several reliable domestic U.S. logistics companies, including but not limited to:
   USPS (United States Postal Service)
   UPS (United Parcel Service)
   FedEx (Federal Express)
   We will automatically select the most suitable carrier for your shipment based on the order’s weight, dimensions, and delivery address.
5. Shipping Fees
   Shipping fees are automatically calculated and displayed on the checkout page.
   Customers can clearly view the shipping cost amount before making their payment.
6. Order Dispatch & Shipping Notifications
   Once your order has been dispatched, we will send a shipping notification via email.
   This email will include the name of the logistics carrier and a tracking number.
   You can track the status of your shipment directly via the carrier’s official website.
   If you do not receive this email, please check your spam/junk folder or contact our customer support team.
7. Incorrect Addresses & Failed Deliveries
   Please ensure the accuracy of your shipping address. If a delivery fails due to any of the following reasons:
   Incorrect or incomplete address provided
   Incorrect recipient information
   No one available to sign for the package, or the package is refused
   Any resulting additional fees or re-delivery charges will be the responsibility of the customer.
8. Package Delays or Loss
   In the event of an issue with your package:
   Delays: Please first check the status using your tracking number.
   Extended lack of updates or suspected loss: Please contact Customer Service.
   We will assist in communicating with the shipping carrier to conduct an investigation and provide a resolution based on the specific circumstances.
9. Package Receipt and Inspection
   Upon receiving your package, we recommend that you:
   Inspect the outer packaging to ensure it is intact.
   Verify the quantity and condition of the items inside.
   If you discover any damage or missing items, please contact us within 48 hours so that we may address the issue promptly.